Privacy Policy
TW Electrical (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy—together with our Terms of Use and Cookie Policy—explains how we collect, use, store, and safeguard your information when you use our website, contact us, or engage our electrical services.
Data Controller
For the purposes of the UK GDPR, the data controller is:
TW Electrical
Email: twelectrical.info@gmail.com
Phone: 07515 991 314
Address: 17 Bryntirion, Cardiff, CF14 6NQ, UK
Registered in the United Kingdom
Information We Collect
We may collect and process the following information:
Enquiry & Contact Form Data – Information provided when you contact us by phone, email, website form, or message.
Service & Appointment Information – Details required to carry out electrical inspections, repairs, installations, and maintenance.
Communication Records – Phone call notes, emails, and messages used for customer service and project management.
Payment Information – Processed securely through trusted third-party providers. We do not store full card details.
Website Analytics – Anonymous data such as IP address, device type, and browsing behaviour via tools like Google Analytics and Microsoft Clarity.
How We Use Your Information
We use your information to:
Respond to enquiries and provide quotes
Arrange appointments and complete electrical services
Communicate updates regarding your job
Improve our website performance and user experience
Send marketing communications (only with your consent)
IP Addresses & Cookies
We collect limited technical data to help secure and improve the site. Tools may include:
Google Analytics
Microsoft Clarity
Google reCAPTCHA v3
For more details, see our Cookie Policy.
Data Storage & Transfers
Some data may be stored or processed outside the UK or EU by trusted service providers (e.g., cloud platforms).
All data is handled in accordance with GDPR and protected via secure technology such as SSL encryption.
Sharing of Data
We only share your information with:
Trusted staff or subcontractors involved in your project
Third-party service providers (e.g., payment processors, analytics tools)
We do not sell or rent your personal data to third parties.
Your Rights
Under GDPR, you have the right to:
Access the data we hold about you
Request correction or deletion
Withdraw consent
Object to marketing
Request a copy of your data
File a complaint with the ICO
Access Requests
To request access, please email us.
In some cases, an admin fee of up to £5 may apply.
Policy Updates
We may update this Privacy Policy periodically.
The latest version will always appear on this page.
Contact Us
TW Electrical
Email: twelectrical.info@gmail.com
Phone: 07515 991 314
Address: 17 Bryntirion, Cardiff, CF14 6NQ, UK